Contact Us
You must be 18 or older to use this site, and 21 or older where your state or the casino sets that minimum. Gambling involves real risk of loss. If it stops being fun, call 1-800-GAMBLER.
This is the page to use if you want to contact the Bitcoin Casinos editorial team. That covers questions about our crypto casino reviews, corrections to something we published, and feedback on how we compare sites. Below we explain what we can help with, what we can't, and where to go for problems with a casino account.
What you can contact us about
We are an independent comparison site. We research and review crypto casinos, but we don't run any of them. These are the topics we can help with:
- Corrections: a wrong bonus term, an outdated coin list, a broken link or an unclear explanation.
- Review questions: why a site is ranked where it is, or how we weigh factors such as supported coins, payout speed, licensing and anonymity.
- Update requests: if a casino's terms have changed since our last fact-check (October 1, 2026), tell us and we'll look into it.
- Suggestions: topics you'd like covered, such as wallet setup, network fees or stablecoin deposits.
- Business and partnership enquiries: we may earn a commission if you sign up through some links. Commission does not buy a higher ranking.
What we can't help with
We aren't the casino, so we can't see or change your account. If you're stuck, this is who to ask:
| Your issue | Who can help |
|---|---|
| Delayed or missing withdrawal | The casino's own support team. Have your transaction ID and wallet address ready. |
| Bonus not credited or wagering dispute | The casino's support, plus the bonus terms you accepted. |
| Account verification or restriction | The casino. We can't intervene or negotiate for you. |
| Crypto sent to the wrong address or network | Your wallet or exchange provider. On-chain transfers are usually irreversible. |
| Tax or legal questions | A qualified tax professional or attorney. We offer general information only. |
| Gambling feeling out of control | The National Problem Gambling Helpline, 1-800-GAMBLER. |
We also can't recommend ways to get around state geoblocks, identity checks or a casino's restrictions, and we won't answer requests to do so.
Before you write: details that help us respond
- Name the page or review you're asking about.
- Quote the sentence or figure in question.
- If you're reporting a changed term, include where you saw the new version and the date.
- Leave out private information. Never send us your wallet seed phrase, private keys, passwords or full account details. We would never need them.
How we handle your message
We read feedback to keep our reviews accurate. We can't promise a reply to every message or a specific response time. If a correction is warranted, we update the page, and the "Updated" date at the top reflects it. We don't accept payment to change a rating or remove a criticism.
Our reviews are based on research and verification of published information, such as operator terms, licensing details and advertised features. Advertised offers are casino claims, not results we've confirmed ourselves. For the full approach, read About Us. For the rules covering use of this site, see our Terms and Conditions.
Offshore play: a reminder before you contact a casino
The crypto casinos we review operate offshore, usually under licenses from places such as Curaçao or Anjouan, not from a US regulator. For US players this is a legal grey area. Rules differ by state, and some operators restrict certain states, so check your own state's laws first. Offshore sites may not offer the same player protections or self-exclusion tools as state-regulated operators, which can limit your options if a dispute arises. Crypto prices can also move sharply, so the dollar value of your balance can fall even if you never lose a bet. Gambling winnings and crypto gains may be taxable, so consult a qualified tax professional.
Need help with gambling?
If gambling is causing stress, money problems or time you regret, call or text 1-800-GAMBLER to reach the National Problem Gambling Helpline. Only play with money you can afford to lose, and never to recover losses. Our Responsible Gambling page lists tools and warning signs. Because offshore casinos may not provide self-exclusion, consider also setting limits in your wallet or exchange, or blocking gambling sites at the device level.